Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Return Shipping Policy Outline

  1. Undamaged Return Requirement
    • The returned rug must arrive at the warehouse in undamaged condition. Any signs of damage may void the return or result in partial refunds.
  2. Packing Guidelines
    • The rug must be tri-folded and rolled into a compact shipment to ensure efficient packaging and shipping.
    • It is the buyer's responsibility to ensure the rug is securely packed to prevent damage during transit.
  3. Shipping Dimensions
    • The return package must adhere to the following shipping dimensions:
      Maximum size: 42" x 24" x 22" (OR AS specified on the return label).
    • If the shipment exceeds these dimensions, additional charges may apply.
  4. Extra Shipping Costs
    • Any additional shipping charges due to non-compliance with size restrictions or improper packing will be the responsibility of the buyer.
  5. Return Label
    • The buyer must use the provided return label for shipping. If any modifications to the shipment result in extra fees, the buyer is responsible for covering those costs.
  6. Inspection Upon Receipt
    • Once the rug is received at the warehouse, it will undergo a thorough inspection to confirm it meets all return conditions (undamaged and properly packed). Refunds will be processed accordingly based on the inspection results.

This policy ensures clarity and maintains standards for safe and efficient returns.

Submit a return request

Click the profile icon in the store's navigation, or go to account.americanorientalrug.com, and then request a return.

1. Log in to your account: In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code. And, Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Once we get the return request, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at info@americanorientalrug.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@americanorientalrug.com.