FAQs

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

American Oriental Rug offers a variety of rugs, including hand-knotted, Oushak, hand-tufted, Tibetan and many more. They come in different sizes and colors, catering to various preferences. The collection emphasizes quality and style, suitable for different interior designs.

We usually ship via FedEx ground, and you can expect to receive your order within 2-3 business days.

After your order is placed, you can usually track it within 24 hours once it has a tracking number. To track your order, look for the chat icon on your screen, select "track my order," and input both your email and order number. Your order number can be found in the confirmation email that was sent to you after your order was placed.

Not only do we offer quality luxury rugs at affordable prices, we also extend free shipping to inland 48 US states. If for some reason you do not like your rug, we accommodate free returns within 30 days of purchase. So rest easy and shop with confidence at American Oriental Rugs.

Absolutely! You can contact us via email or phone for personalized assistance in choosing the perfect rug to match your space and style.

For details on international shipping, please contact us directly to discuss the options and charges based on your location..

We accept various payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and even Bitcoin for your convenience.

Our collection is constantly updated with new arrivals. Sign up for our newsletter to receive the latest updates on new products and promotions.

Yes, our showroom is located in Brookshire, TX. You're welcome to visit us to view our rug collection in person.